These Terms of Business set out the general terms under which RHCLD Limited will provide mortgage, pension, life assurance, investment advice and financial services.
RHCLD Limited t/a Citywide Financial Solutions is regulated by the Central Bank of Ireland as an investment business firm under the Investment Intermediaries Act, 1995; as amended. Our firm is also authorised as an insurance intermediary registered under the European Communities (insurance Mediation) Regulation, 2005. The Central Bank of Ireland holds registers of regulated firms.
You may contact the Central Bank of Ireland on 01 4104000 or alternatively visit their website on www.centralbank.ie to verify out credential. Our Central Bank number is C6936.
RHCLD Limited provides its life, investment, pension services to our clients on a fair analysis basis. “Fair analysis of the market” means that our firm provides its life, investment, pension services on the basis of a sufficiently large number of contracts and product providers available on the market to enable our firm to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet our clients consumer’s needs.
RHCLD Limited are authorised to provide advice and arrange business on your behalf in relation to insurance policies, tracker bonds, and Personal Retirement Savings Accounts (PRSA’s). Insurance policies include mortgage protection, life and serious illness cover, pensions, permanent health insurance, savings plans.
RHCLD Limited provides its services with the following product producers with whom an agency is held:
|Royal London||Aviva Life & Pensions|
|Zurich Life Assurance||IFG Investment & Mortgage Service Ltd.|
|Dilosk T/a Dilosk & ICS Mortgages||Newcourt Retirement Fund Managers|
|Cantor Fitzgerald Ireland Ltd|
Irish Life Assurance DAC
Codes of Conduct
RHCLD Limited is subject to the following Codes of conduct issued by the Central Bank of Ireland. These codes offer protection to our clients and all of the Codes can be found on the Central Bank’s website www.centralbank.ie - Consumer Protection Code 2012, Minimum Competency Code 2011, Handbook of Prudential Requirements for Investment Intermediaries 2014, Fitness & Probity Standards 2014.
RHCLD Limited may receive commission and other payments from the product producer with which business is placed. Summary details of these payments will be included, where appropriate, in a product information document, in relation to insurance products.
In the case of life assurance, pensions and investments where our firm is not in receipt of commission, may charge a service fee, agreed with clients, depending on complexity of the transaction, time spent and nature and extent of the transaction. Our fees are charged as follows:
Advisor fees: €200 per hour
Support Staff €150 per hour
All fees are agreed with the client in advance. We also offer all clients the option to pay in full for our services by means of a fee.
Conflict of Interests
Our employees are required to comply with the policy of independence and disregard any conflict of interest when making a recommendation to you.
Where an unavoidable conflict of interest arises we will advise you of the steps we propose to take in order to protect your interests before providing you with any business service. If you have not been advised of any such conflict you are entitled to assume that none arises. Our full conflicts of interest procedure is available on request.
RHCLD Limited will, if necessary exercise its legal rights to receive any payment due to it from clients for business services provided by it, and to be reimbursed for any value obtained by the firm on behalf of clients who subsequently default in any payment due to the firm.
Insurers may withdraw benefits, cover, or impose penalties in the event of default of any payments due under any products arranged for your benefit. Details of these provisions will be included in your product terms and conditions.
A complaint is defined as an expression of dissatisfaction by a customer, whether justified or not. Complaints may come from a number of different sources and may be received in writing, by telephone, email, or personal visit.
The firm complies with the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018. The data which you provide to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Privacy Notice which is given to all clients at the time of data collection, our privacy notice is also available on our website. You have the right at any time to request a copy of any ‘personal data’ within the meaning of the GDPR that our office holds about you and to have any inaccuracies in that information corrected. Please contact us at firstname.lastname@example.org if you have any concerns about your personal data..
RHCLD Limited is a member of the Investor Compensation Scheme established under the Investor Compensation Act 1998. The legislation provided for the establishment of a compensation scheme and to the payment in certain circumstances, of compensation to certain clients of firms (known as eligible investors) covered by the Act. However, you should also be aware that a right to compensation would only arise where client money or investment instruments held by this Company on your behalf cannot be returned, either for the time being or for the foreseeable future, and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the client’s loss, which is recognized as being eligible for compensation, or €20,000.
RHCLD Limited also holds Professional Indemnity insurance as required under the Insurance Mediation Directive.
These Terms of Business are valid from 2/07/2019 until further notice.